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American Express Logo

Transforming customer care into a revenue driver

Designing and building the next-generation American Express customer care portal.

User interface for American Express' new customer care portal, designed and built by TheoremOne.

Integrated analytics with self-improving algorithms

Following our Full Stack Innovation process, we built a customer care platform that guides and improves the human-to-human experience for American Express call centers. We designed a revolutionary new dual-monitor user experience, a secure architecture on top of legacy back-end systems, and smoothly integrated the application into existing codebases.

  • Completed kickoff to product launch in four months
  • Used daily by 10k+ Customer Care Professionals
  • Increased Value Generation by 22% per cardmember call
User interface for American Express' new customer care portal, designed and built by TheoremOne.
User interface for American Express' new customer care portal, designed and built by TheoremOne.
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